how to – Page 11 – Michele Christensen

Solopreneurs, study up before you hire out

Solopreneurs will benefit from being informed before outsourcing — Solopreneurs should gather some knowledge before hiring outsourced help

Being a solopreneur doesn’t mean you can’t ever have help. Many people who run their own solopreneur business have outside help for things like bookkeeping, web management, social media, etc. I’ve seen more than a few people get burned though, so I want to encourage you to do some research before you hire anyone for any task. You don’t need to be an expert – one of the reasons to hire help is so you don’t have to become an expert. However, knowing enough to ask good questions and to assess whether your potential new hire knows their stuff is invaluable.

For example, if you are going to hire out a social media marketing consultant it pays to know something about the subject. One thing this consultant may do is discuss whether to link your accounts and post the same content across various sites like Facebook, Twitter, YouTube, etc. Not only should they be able to make a firm recommendation as to whether you should do this, they should be able to tell you why they are making that suggestion. By delving into this subject and understanding the pros and cons of linking, you’ll be able to ask probing questions, understand their answers and see if they can support their reasoning. It’s not enough just to suggest a practice, they should be able to give you reasons for their recommendation. If you haven’t gotten informed on the subject, you might be in a position where you just accept what they say and don’t even know that you should be asking any questions.

Another benefit of being informed is that you’ll have a good idea of how long something should take. If the estimate you get is way beyond what you think it should be, you’ll be in a position to ask why. There may be a good reason, but if not then the person under consideration probably isn’t a good fit for you.

Getting informed before you hire out also allows you to see what level of person you need. I’m getting ready to hire out some very simple tasks that can be done from checklists I’ve prepared. Because I’ve taken the time to see exactly what goes into these tasks, I know I don’t need a highly experienced person with a wide skill set. If I was getting ready to add a big web store, I would need a much more skilled person with experience in shopping carts, payment systems, online stores, programming, WordPress, etc. I would only know this though, if I took the time to research and see what goes into building a store.

One trap to avoid – don’t rely on the person you are considering hiring to school you on what you need. Any information that person gives comes from their knowledge and you have no way of assessing if there is any bias or gaps in that knowledge. It’s up to you to learn enough to spot those gaps yourself and make sure you get good advice and make a good hire.

Have you ever made a bad hire? What went wrong? What would you do differently next time? Do you get informed before you interview people? Post a comment and let me know.

Your site has 3 seconds to grab new visitors

You have 3 seconds for your website visitors to know if your solopreneur business is for them — Your solopreneur business site has 3 seconds to convince new visitors to stay

I was at a training recently and the instructor was reviewing the websites of some of the people in the room. One rule that kept coming up is that you have 3 seconds to grab a new visitor. When someone comes on to your site, you have about 3 seconds to tell them what your site is about, what it does and for whom it is intended. If it’s a fit, you have a chance of keeping them on your site and if not they’ll leave. If they don’t know, you’ve lost them even if they are a perfect client for you.

It’s definitely challenge to create a website that grabs people, even your perfect clients or customers. That’s true even if your purpose is clearly stated, but if you don’t clearly state your purpose, your chances have gone from “challenging” to “zero” because you’ve lost them.

3 seconds. Wow. That’s fast. Here’s some of what we learned:

A bold headline featured prominently will make your purpose more clear
Be clear about what your site does – is it for sales, information, sharing, connecting or something else? Consider it from the perspective of your visitor – why should they stay?
Mention in the headline something to tell your visitor whether this site is for them – examples might include moms, vegetarians or golfers. A person knows immediately if they are in or out of that group
Don’t try to be everything to everyone. You’ll end up reaching nobody. If you’re specific, you’ll at least have a chance of reaching the people you want to.
Test your site on people – give them a quick glance and ask them what the site is about. This was very informative! You’d be surprised at how different something can seem to different people.

I think all of these ideas are really helpful in making your site an irresistible beacon to those people you most want to reach but the testing takes the cake. In our group, we did testing by having a few people provide their first impression on each site. The range of answers and interpretations was really eye-opening. One word or phrase can mean something totally different than you intend. For example, one site we looked at had nothing to do with dating but had the word “match” in the headline. That one word would have caused me to leave the site even though the actual subject was interesting to me because it sounds like a dating site and I’m married. You can easily test for yourself – just ask people what they think. Remember to consider whether they are your target market or not though.

Keep this in mind when you design or update your site. I know I’m going to look at my site soon and see if I pass the 3-second test everywhere!

Maintenance vs. Expansion tasks for Solopreneur Businesses

Solopreneurs have to both grow and maintain their business — Maintenance vs. expansion tasks for solopreneurs

As a solopreneur, there are a lot of tasks that need to be done just to keep the business running. These include things like answering emails, filling orders, posting to social media, blogging, etc. There are also tasks that build or expand your business to the next level of sales. Expansion projects need to be carefully nurtured and kept in the forefront of your awareness so they keep moving ahead.

The problem with expansion projects is that we humans have a strong tendency to want everything NOW! We see other people with much fuller business structures than our own, and know we could thrill all the new customers we’d get if only we had all those things in place. Add to this the almost addictive pull we entrepreneurs feel toward new ideas and we have a recipe for getting nothing done. We may have many grand, beautiful projects in the works but nothing is actually done and making money. An expansion project is done once it’s part of your maintenance routine. For example, if you decide to add video to your marketing, you’ll need to do the initial set up on various sites, get familiar with your camera and the upload procedure, craft a strategy, etc. Once you are in the groove of shooting and uploading video, it’s just another maintenance task.

I often work with solopreneurs who are in the midst of several big expansion projects. I have done this to myself before. The key thing is realistic limits on what you can do. Ideally, take on just one expansion project at a time. Complete it, tweak it, optimize it and then put it neatly to bed by adding it to your maintenance routine. If the projects are small or are prone to stopping and starting because of other people, then you may need more than one expansion project going on all the time just to keep moving ahead. You may also want more than one if you get bored easily or if the project has a lot of boring parts. It may help keep you motivated if you only have to work on the boring parts for a short burst of time every day.

The thing to avoid at all costs is to take on more expansion projects than you can handle. If your business isn’t project management, then managing and juggling many projects should not be a huge part of your day. Take it easy on yourself and build your business in a healthy, sustainable manner. Think marathon, not sprint.

Have you ever bitten off more than you could chew in new projects for your business? How did it work out? How did you handle it? Leave a comment and tell me about it.

My Interview with The Driven Class Blog

I was recently interview by Juan Gallardo for The Driven Class blog. The topic was entrepreneurship and being a woman entrepreneur. Take a look and let me know what you think in the comments.

Tips from Entrepreneur Michele

Managing your time and focus

Time management is a hugely popular subject for small and solopreneur business owners. Not only do we have to manage time well, but we have to manage our

Time management and focus are critical for solopreneurs — Time management is the beginning of being a great solopreneur

tasks as well. A concept I find helpful is what I call “bandwidth,” or how many different balls I can have in the air at a time. Good time/task/project management lets you take advantage of moments when one project stalls to get to work on another or when you just need a change of pace. But how many simultaneous projects is too many?

Like most business owners, I always have a lot of things happening and lots more in the wings waiting to happen. In my case, those additional project stay queued up until I’m ready to take one out of “waiting” mode and into “active” mode. I usually pick the next project to add to my active list when I’ve finished something or simply feel like I’ve got enough spare bandwidth for another project.

I’m pretty on top of my tasks and projects and have a robust system for tracking them. Even so, I find I can only stay on top of a few projects at a time. If I stack too many current projects up, I start to lose track of details, things start to slip and the switching time to go from project to project becomes to great. If I’ve got too many projects, each time I switch to a new one I need to re-immerse myself in it and that wastes a lot of time. Bandwidth isn’t just about time, it’s also effort, attention and focus, all of which are valuable, finite resources for a solopreneur.

Can you increase your bandwidth? Absolutely! Start with some organization and basic good habits for managing your time and tasks. Study what’s been written on the subject and try what appeals to you. Make sure to note what works and what doesn’t work so you can continue to improve. Be open to changing you system as your life changes or just when you need a change.

As a solopreneur, it’s important to use all of your resources wisely but how you allocate your bandwidth dictates what gets done and what doesn’t as well as how well things get done. It impacts how much time you waste vs. use wisely. It effects how much peace of mind vs. stress you feel. If you can strike the right balance between not enough and too much, you may find your creativity and drive increases.

Always ask “Why?” before doing anything

Solopreneurs must know why they are doing every activity in their business — Solopreneurs have to know why they are doing each activity

One of my favorite things to teach and coach on is strategic thinking for business owners. Entire books and degrees can be had on this, but one of the core ideas of strategic thinking is asking “Why?” before doing anything or expending any resources. There are so many moving parts to a successful business that it’s imperative to know what function each part serves and how it will contribute to the bottom line.

So often, I hear people tell me they are going to start doing something new to build their business and when I ask them how this will improve their bottom line they have no idea. When I ask what made them consider starting this new activity, it’s usually “fill-in-the-name told me to” or “everyone is doing it” or “I saw it on a forum for my industry.” There’s lots of right reasons to take on a new activity, but none of these are good reasons to add something. Your time, creativity, energy and mental bandwidth are some of your most important finite resources, and being a successful business owner has as much to do with managing these as it does anything else. So, no matter who said it, don’t ever just add more activity to your business without understanding why it will increase your profits.

This idea applies to general activities such as blogging, Twitter or email marketing but also to specific blog entries, Tweets and emails. In other words, you should have goals for the activity as a whole as well as goals for each individual entry in that activity. Take your blog for example. One entry might be to introduce a new product, while another might be to educate your market on a product or service you provide that they may need but not know is available. Still another might be to share some personal information to build a connection with your audience. You might have entries that are rants against practices you don’t like. Some entries might be geared toward enticing people to sign up for your list. These are just a few examples of purposes you might have in mind for specific blog posts.

As entrepreneurs, we are drawn to ideas like moths to a light. It’s a blessing and a curse – our fire for new ideas drives our business but can sidetrack us down unproductive but fun paths. Make sure you have a clear purpose for anything you take on.

Using an automated scheduling tool

One of the biggest time wasters in business is going back and forth to try to set a meeting time. It’s bad enough with just two people, but add a third person or

Easy meeting scheduling for solopreneurs

even more and it can take hours of time spread over days just to schedule a simple meeting.

What I found is that someone would want to schedule with me “in the middle of next week.” I would email my availability on Tuesday, Wednesday and Thursday and wait to hear back. In the meantime, since I offered those times to someone already I was unable to offer them to anyone else in the meantime. I might even have to put the next person wanting to meet with me on hold. You can see how this one thing could bog down several people for days.

What I switched to was an automated, online scheduler where people who want to meet with me get a link to a page where they can see my availability and book an appointment on the spot. I cannot tell you the hours this has saved me over the last year and a half and I get lots of positive feedback on how easy it is to use.

I researched several tools for automated scheduling, and tried one other before settling on Timetrade. Here are a few things I like about Timetrade:

You can set up multiple types of “activities” that people can schedule and when you send them to the page for that activity they can only schedule that activity. In other words, if you are working with someone in half-hour phone sessions they can only schedule a half-hour session not more or less time and not an in-person meeting.
Your guest does not need to create an account to use your scheduler. He or she will be asked for an email address for the purpose of an email confirmation.
Your guest sees your availability in real time but does not see any details of your other appointments. Timetrade syncs to Outlook and Google calendar (my choice in calendars) so once you schedule an appointment on your own calendar your availability is automatically updated in Timetrade.
Once your guest books his or her appointment, it is confirmed for both of you so that there is no need for back-and-forth communication.
Time zone differences are handled automatically based on the settings on the computer used by each person. Each person gets the time in their own time zone.

Getting used to an online scheduler took some time and effort. People can book appointments with me any time, so I always have to be on top of that. If I want to go to the gym on Monday afternoon, I have to put that in my calendar so nobody can book an appointment in that time. If I’m done an appointment at 3:00, the scheduler sees that I’m free at 3:00 and may offer that time to someone. I have to remember to put in some extra time so that I don’t have another appointment until 3:30 or so. I don’t always like last-minute appointments or jam-packed days, so I have to remember to close my day if I don’t want any more appointments. Overall, the adjustment was not that hard and the payoff has been huge.

Timetrade is just one of several dozen resources I share in my Solopreneur Success Rolodex. You can get a copy of my rolodex as a bonus with my system “The ABC’s of a Successful Solopreneur Business.” Grab your copy here.

How do you handle your scheduling? Do you use an automated scheduler?

Done vs. the elusive perfectly done

Solopreneurs love to do quality work, but perfection is not possible — Done vs. perfectly done

A few weeks ago I attended a workshop with Alicia Forest, one of my business teachers. I’ve been sharing some of what I learned in the workshop and here’s another bit for you to enjoy.

During one of the sessions, we talked about the idea that “Done is better than perfect.” I’ve also heard a variation on this which is “Perfect is the enemy of done.” Both are great sentiments that can help us move ahead in business. There’s something about using the internet for you business that just makes us want to add one more thing, to rewrite it again, to add more to the scope, etc. It makes it really easy to get stuck on a hamster wheel of work where you are going, going, going but not getting anywhere.

The key thing to remember is that your goal is to serve your clients and customers, not to show the world how flawless your work is. Every project you haven’t released into the world is help that people who need you are not getting. It may also be money those people would happily pay you that you are not getting.

I’ve heard all this before and I’m sure you have too, but don’t take it for granted. Take a few minutes to remind yourself of this important principle. Yes, it’s important to do your best and give people what they pay for, but balance this against an endless loop of feedback and improvement that keeps the project from ever being done. It’s a drain on your mental bandwidth and not a service to anyone.

One tip to avoid this is to clearly define the scope of the project before you start. You might not have the exact parameters, but if you are trying to write a $7 ebook, it shouldn’t be 500 pages. You can also change midstream if you find the original scope was too small or too big. You can use time limits that are proportional to the price and expected use of the project – for example, you may decide that $7 ebook has to be written in 5 hours.

Take a look at your unfinished projects and see if any could be moved closer to completion by changing you standards to “What would serve my clients” from “Do this as best as I possibly can.” You customers, clients and readers needs should be one of the biggest factors in defining any project.

Could you serve your clients better?

Solopreneurs can sometimes give too much information for it to be useful — Solopreneurs can serve best by editing what they know

I just got back a few days ago from a live workshop given by one of my favorite teachers Alicia Forest. As promised, I’ll be sharing some insights I gained there over the next few weeks.

One of the outstanding things about this event was the perfect pace. There were ample breaks and the days were not excessively long, and this made for great learning. Contrary to what it may seem, I’m sure I learned more because of the “white space” the schedule provided. I don’t think I would have been able to learn as much if we had long days, night sessions and short breaks. Even though more information could theoretically be conveyed with a more intense schedule, the retention and the big shifts I got would not have happened.

Aside from being beneficial to me in this setting, it made me think about how often we as solopreneurs tend to “firehose” our clients in our fervor to serve. We have so much to give and so much passion for helping that we tend to give too much information. This might seem like you are being generous and selfless with your knowledge, and perhaps you are, but maybe you could serve your clients better by pulling back and filtering what you deliver to better suit their needs. No client needs to know everything you know about a subject the first time they ask about it.

Why do we do this? I think it’s a mix of a few things. We are so on fire with what we want to share with clients and customers that we want to give it all. Maybe they don’t have another session booked and we want to make sure we give so much that they can’t help but see the value. Maybe it’s a desire to be recognized for how much we know. Maybe we don’t remember that we gained our knowledge over a period of time and it’s best for our clients to gain it the same way. Maybe we use our knowledge so much that we forget what it’s like to be a beginner. Maybe it feels like cheating to hold back.

For whatever reason you might be overdoing it on the information delivery, try to recognize it and stop. Take a few seconds and listen to what is being asked and then consider the range of answers you can give. Instead of trying to give all you can every time, make your highest goal that which would best serve your client. Even if you know much more than you say right now, that which serves your client best is the best answer to give. You may know 10 ways to do something, but don’t give all 10 if they only need one. They could Google and get the 10 ways to do the task, but only you could help them pick the one that is best based on your experience. That’s what makes you valuable to your customers.

Have you ever stopped to ask for directions and the kind person helping you gives you 3 different ways to go, leaving you confused and in search of someone else to ask? The best, most helpful answer is to give just one choice. As a stranger in town, you have no way of evaluating the 3 choices, so that wanna-be-helpful person could be much more helpful using his knowledge to winnow your choices.

You might even want to frame an answer by saying that there is tons of information on this topic but what you need to know right now is the first few pieces. Once they have the first few pieces down, you can give them the next few pieces in the right order for them. That’s where you can add value.

Giving more information than requested or than a client can use is not being of service. The best answer is just the right amount of information tailored to exactly where the client is right now. Oh yeah, and for the record, I’ve been guilty of this but now that I’ve been taught both ways I’m resolved to do better.

What is your experience of getting too much information? Is it a service or something you wish people wouldn’t do? Have you been guilty of underserving by giving too much?

Get great results by assuming the worst

One of the best things I’ve learned about business management is to always assume the worst – assume that everything will go wrong and many mistakes will be

Solopreneurs should be prepared for things to go wrong — Solopreneurs should figure out what to do before things go wrong

made. This rule has saved me and saved my projects when I was a project manager in corporate America, in my home renovation and of course in my business.

It may seem that this would lead to negative thinking, but I think it works just the opposite. By always assuming the worst and being prepared for it, things will almost always go better than you think and when they don’t you’ll be prepared. This helps me to keep a positive outlook. Given the complexity of modern living, it’s realistic for things to often get messed up so acknowledging and preparing for it isn’t negative, it’s just realistic. Even when things do go bad, I feel better about it because I know I’ve done everything I can to prepare.

What can you do to save yourself and your projects before things go wrong? Here are some ideas:

Confirm the details at least twice. Don’t give a second thought to offending anyone – communication is tough and your efforts will save everyone later. It may not even be the other party that gets things wrong, so confirm for yourself as well.
Get things in writing whenever you can. I’ve found that it’s much easier for two people to get different ideas from the same communication if it’s verbal as opposed to written. If you are talking to someone, send a follow up email outlining your understanding of the conversation. Having something in writing gives you something to refer to if things do go wrong.
Get clear on a next step. What is to be done, who will do it and by when? If the next step belongs to the other person let them know and get their approval to follow up with them if you don’t hear from them. I say something like “So I’ll call you Wednesday if I haven’t gotten the report okay?”
Always have a backup plan or more than one if you can. I cannot tell you how many times this has saved me when things have gone horribly wrong. Try to think of everything that can go wrong and have a solution before you need it. Before going to great lengths on this one, make sure to weigh the potential damage if things go wrong vs. how much effort it will take to make a backup plan because it’s not always worth it. Some things go wrong and there’s very little negative effect so it wouldn’t be worth it to create a backup plan.
Knowing that things do go wrong, leave slack in all of your projects. Build in extra time and money and any other resources that could sink your project such as technical expertise. If you are depending on someone else such as a contractor or copy shop, give them a deadline well before you actually need it in case something goes wrong.

Do you use this mindset in your work? Does it make you feel more positive? Leave a comment telling me how it works for you.